CUSTOMER SERVICE POLICY

Our customer service team is committed to delivering a seamless, reliable shopping experience for every shopper around the world. We strive to provide clear support throughout your entire purchase journey, from browsing our men’s apparel and accessories to order delivery and after‑sales assistance. This policy outlines our core service standards for all customers shopping on our website.

Order Processing & Shipping Service

All orders will be handled and shipped within 1‑3 business days after successful payment confirmation. We offer free shipping for every product in our store, with a unified estimated delivery time of 6‑12 days for all worldwide orders. All transactions on our site are settled in USD for consistent and transparent pricing. We do not provide expedited shipping options at this time. Once your package leaves our warehouse, you will receive shipping updates to help you track your delivery status.

Return & Refund Service

We support a 60‑day return window starting from the date you receive your items. Products eligible for return must remain in original condition without heavy wear, damage or stains. After we receive and inspect your returned merchandise, the refund process will be completed within 5‑10 days. All refunds will be issued in USD following the original payment path.

Customer Support Channel

If you have questions about product details, order status, shipping updates, return procedures or any other service‑related issues, please submit your request on our Contact Us page. Our support email address is also available on the Contact Us page. Our team will review your message and respond to your concerns as quickly as possible.

Service Commitment

We value every customer’s shopping experience. We continuously optimise our product quality, logistics arrangement and after‑sales process based on real customer feedback. Our goal is to solve your problems efficiently and build long‑term trust with every man who chooses our underwear, tops, bottoms, outerwear, socks, backpacks and men’s accessories. We maintain a friendly and professional attitude for all service communications.